Migration of ReAssure Life Limited policies

What’s changing for advisers?

We want to make it easy for you to keep up to date with your clients’ policies. From 22nd to 28th October 2021 we’re moving all Financial Advisers from Adviser View to our secure online portal – ReAssure Now.

You can find out more about this change and what you can do on ReAssure Now here.

We’ll be communicating with advisers about changes that affect them and we’ll also update this page with any new information that’s available.

Changes to Commission Frequency Q&A

Q. Why are you changing when my commission is paid?
A. We’ve reviewed the way we pay commission and other agent fees and, as a result, simplified them so they’re consistent with existing ReAssure policies.

Q. I don’t want my payments simplified. Can they stay as they are?
A. This is the standard approach for everyone to ensure consistency.

Q. When both commission and fees are in one payment, how will I be able to tell how much of the payment is for each one?
A. Fee payments will be shown separately from commission payments in your statement. All fee payments will be listed as Facilitated Advisor Fees.

Q. How much will my payment be?
A. We can’t accurately predict the amount of future commission payable, as this is sometimes based on policy values or premium amounts that may vary. We calculate the amount of commission payable on the day it is due. Where we think you may experience a big difference in payment amounts, we’ll contact you separately in the next few weeks.

Which products are affected by the changes?

Here’s a list of products that are affected by this change. These are all products that were included in the rebrand in 2020.