We make every effort to get things right first time, but we know that sometimes things can go wrong. If this happens let us know, and we’ll do everything we can to put it right.

What can you expect from us?

We’ll assign a dedicated person to deal with your complaint, who will see your issue through until it’s resolved. When looking into your complaint we will:

  • conduct a fair and thorough investigation into your case;
  • review your case on its own merits; and
  • communicate our decision clearly

Help us direct your contact to the right team

We need to know who previously administered your policy before ReAssure so we can direct your contact to the right team. If it’s already showing in the drop down menu below you don’t need to do anything.

Phone

You can call us on:

0800 073 1777

(+44 1952 292929 from overseas)

Other numbers

If you have a query about your Equity Release Income Plan (ERIP), you should call 0800 028 8976.

If you’re a former Alico customer with a Pension Bond or Life Bond, you should call 0800 013 0681 (+44 1234 298920 from overseas).

If you’re a Financial Adviser (FA) you can call our dedicated FA line for free on 0800 013 0484.

Post

Write to us at:

ReAssure, Windsor House, Telford, TF3 4NB

Phone

You can call us on:

0800 197 5616

(+44 1708 678 832 from overseas)

Post

Write to us at:

ReAssure, PO Box 2820, Romford, Essex, RM7 1GJ

Phone

You can call us on:

0800 197 5616

(+44 1708 678 832 from overseas)

Post

Write to us at:

ReAssure, PO Box 2820, Romford, Essex, RM7 1GJ

Phone

You can call us on:

03458 73 44 03 (basic rate call)

+44 1732 427144 (from overseas)

Post

Write to us at:

ReAssure – Glasgow
301 St Vincent Street
Glasgow
G2 5LP

Phone

You can call us on:

0800 980 6595

+44 1253 708710 (from overseas)

Post

Write to us at:

ReAssure
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ

Phone

You can call us on:

03332 07 90 01 (basic rate call)

+44 1733 478991 (from overseas)

Post

Write to us at:

ReAssure – Peterborough
PO Box 1281
Peterborough
PE2 2NH

Phone

You can call us on:

0800 980 6595

+44 1253 708710 (from overseas)

Post

Write to us at:

ReAssure
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ

Phone

You can call us on:

0800 073 1777 (basic rate call)

+44 1952 292929 (from overseas)

Post

Write to us at:

ReAssure
Windsor House
Ironmasters Way
Telford Centre
TF3 4NB

FAQs

Find out more about our complaints procedure, such as how long it should take and how we’ll let you know our decision.  Your can also find details of where you can go for help if you’re unhappy with the outcome of our investigation.

Claims Management Companies

You may have noticed a growing number of companies offering to submit complaints to financial institutions on behalf of customers.  These firms are known as Claims Management Companies (CMCs), and they make money by taking a fee from any compensation paid.

Complaints data history

We know how important it is that customer issues are resolved as quickly as possible.  All financial institutions now publish complaint details to allow you to compare the performance of different companies when dealing with complaints.

Manage your policy

To give you the right options please select your original policy provider below