We’re trying to trace the customers we’ve lost contact with, so that their money or cover reach the right people.
With so many of us having busy lives, it’s easy to lose track of the policies we have. We move jobs and houses, have significant life events like getting married, divorced and unfortunately losing loved ones.
It’s easy to forget to update new names and addresses with a long list of companies at the time.
Moving house and not updating the new address and contact information is the most common reason for losing track of a policy. The letters sent with the latest policy information, won’t reach the customer so the policy sometimes gets forgotten.
When we’ve lost touch with a customer, we go to great efforts to find them. Using credit reference agencies, is the most successful way we do this.
If you’ve received a letter from us about this, we believe you are connected to a ReAssure policy so would like you to get in touch.
Call us
0800 073 1777
Between 8.30am and 5.30pm, Monday to Friday not including bank holidays
Write to us
ReAssure Ltd, Registered Office: Windsor House, Telford, Shropshire, TF3 4NB
Please note, that contacting us this way will take longer to progress
Haven’t heard of ReAssure?
It’s likely you didn’t take out your policy with us. We’ve bought blocks of business from several providers over the years, such as:
Barclays
Guardian Financial Services
HSBC
Legal & General
Old Mutual Wealth
This means your policy was likely to of been bought by a different company and transferred to us.
Those companies may have also been involved in their own mergers, takeovers and transfers before the policy moved to us, so your policy could have moved more than once.
Check who we are independently
If you’re unsure of who we are, you’re doing the right thing to check. Here’s how you can do it:
The UK financial services regulator (FCA) has a website which shows all registered financial companies. You can visit register.fca.org.uk and type in our reference number 110495.
Companies House holds the UK's register of companies. You can look on their website gov.uk/get-information-about-a-company and find us using our reference 754167.
ScamSmart is an FCA campaign providing information on how to avoid investment and pension scams. You can find useful information on their page fca.org.uk/scamsmart.
Your questions answered
Here’s some of the questions you might have about ReAssure contacting you.
