Making a claim
How do I access the money from my endowment?
As your endowment runs for a set term, you’ll receive a letter from us shortly before its maturity date which will tell you what you need to do to claim your money.
If you’d like to cancel your endowment before its maturity date and receive its current value, please call us and we’ll let you know what you need to do next.
If you’re looking to make a claim on an endowment as the person covered has died, or you want to make a claim on another benefit such as critical illness, you should go to our Making a claim section.
Here you can find out how to get in touch with one of our dedicated claims handlers, learn what information you’ll need before you call, and understand the steps in the claims process.