The Adviser Hub is for Financial Advisers only

If you are not a Financial Adviser please return to the homepage.

We’re developing the Adviser Hub to provide relevant content for representatives of all ReAssure customers. At the moment, our focus is on helping Advisers of customers whose policies rebranded from Old Mutual Wealth Life Assurance to ReAssure on 13 June 2020.

If you’d like help with anything else, our Contact us page explains the ways you can get in touch with us.

Which products have changed to ReAssure?

The policies that have changed are all Old Mutual Wealth Life Assurance policies, which is also known as the Old Mutual Wealth ‘Heritage’ business. There is no impact on investment and pension products held on the Old Mutual Wealth platform.

Here’s a list of products that are part of the business acquired by ReAssure and will be included in the rebrand.

Personal Pension Scheme (PPS)

Personal Pension (PP1 – PP6)

Buy Out Bond (BB6)

Personal Contracted Out Bond (PCO)

Personal Retirement Account (PRA)

Select Personal Pension Account (SPA)

Free Standing Pension (FS1 – FS4)

Free Standing AVC Account (ACA)

Framlington Monthly Premium Pension Plan (FRM)

Framlington Single Premium Pension Plan (FRS)

Framlington Annual Premium Pension Plan (FRA)

Skandia Pension Plan (SPP)

Independent Pension Plan (IPP)

Independent Pension Bond (IPB)

Series 2 Pension Trustee Bond (TI2)

Series 5 Pension Trustee Bond (TI5)

Series 6 Pension Trustee Bond (TI6)

Trustee Retirement Account (TRA)

Institutional Investment Plan (IIP)

Personal Retirement Income Account (DAA)

Personal Pension Income Plan (DA1 – DA3, DA6)

Employee Benefit Plan (EBP)

Directors Plan (DP)

Executive Pension Plan (EPP)

Self-Administered Pension (SAP)

Executive Pension Scheme (EPS)

Executive Pension (EP1 – EP6)

Executive Retirement Account (ERA)

Maximum Investment Plan (MIP)

Skandia Endowment Plan (SEP)

Capital Accumulation Plan (CAP)

Capital Investment Bond (CIB)

Flexible Investment Bond (FIB)

High Investment Bond (HIB)

Capital and Income Bond (CAB)

Skandia Investment Bond (SIB)

Assured Performance Bond (APB)

Skandia Distribution Bond (SDB)

PETA Bond – Pure Endowment and Term Assurance (PEB)

Enhanced Allocation Bond (EAB)

The Skandia Plan (TSP)

Skandia Lifetime Plan (SLP)

Permanent Protection Plan (PPP)

Protect Life Cover (LC1)

Protect Critical Illness Cover (CI1)

Protect Long Term Care (LT1)

Frequently Asked Questions

The sale was completed on 31 December 2019, following a thorough process to ensure customer outcomes were safeguarded and receipt of regulatory approval.

This decision to sell Old Mutual Wealth Life Assurance was not taken lightly and came after a strategic review by the Quilter Board. They concluded that it is in the longer-term best interests of customers that their policies are managed by ReAssure, a company focussed on managing legacy life insurance policies. The sale was subject to regulatory approval to ensure customer outcomes were safeguarded.

Here’s what Quilter had to say about the deal:
We believe ReAssure is an excellent home for Old Mutual Wealth Life Assurance as it’s a well-established, highly regarded company that is committed to delivering excellent customer outcomes and has values similar to our own.

We’ve not made any changes to the terms and conditions of your product as a result of the change in brand. Your client’s policy number(s) and any benefits have stayed the same.

No, the rebrand hasn’t affected fees or commission, and you will continue to receive payments to your account as before. The only change is that payments will come from ReAssure and not Old Mutual Wealth.

Online Customer Centre

Customers who use the Old Mutual Wealth Online Customer Centre can access their policies online using the ReAssure Online Customer Centre. This provides the same information and services that were previously available. Access to this is available through our website at reassure.co.uk.

If you have clients with other policies that remain part of the Old Mutual Wealth platform, they will be able to view them using the existing online services, however they’ll no longer be able to view ReAssure policies alongside them.

Adviser View

Adviser View has been rebranded and will remain available with all of the same functionality. You can access it through this Adviser Hub.

Not much has changed as a result of the rebrand, other than you’re now writing to, or speaking with, ReAssure.

Our customer contact email address is ask@reassurelife.co.uk. If you normally correspond with us by email, email addresses end with @reassurelife.co.uk.

The postal address and phone number hasn’t changed because the same experienced people, based in the same office location in Southampton continue to support you.

There are no changes to products accepting new business due to the rebrand, including top-ups into existing contracts and the ability to add new members to existing Group Personal Pension schemes.

In almost all cases you can still use Old Mutual Wealth-branded forms, although anything we send you now will be branded as ReAssure.

In the unlikely event you return a form to us that we can’t accept, we’ll contact you to let you know what you have to do.

We’re continuing to provide fund information using the same Financial Express service that was previously available. It works in the same way as it did before and you can access it from both the Online support section on this page and the Fund Centre.

There have been no changes to fund availability as a result of the rebrand. Investment choices are unaffected and the same fund range is available.

We know that your job has been made harder by having to restrict personal contact with your clients. So, to make things easier for you, we are temporarily relaxing our requirements on certain tasks to accept online instructions if you are unable to follow the usual process.

If this applies to you please get in touch with us at ask@reassurelife.co.uk and we will explain the next steps.

Online support

You still have access to Adviser View, which has been rebranded to ReAssure. The same features and functionality you enjoyed before are still available to you, and you can log in using the same credentials.

It’s also possible to access information about unit-linked funds within our Fund Centre.

Other support

Visit the ReAssure Literature Library where you’ll find documents to help you and your customers, including guides and relevant forms.

You can also read Latest News, where we’ll keep you up-to-date with anything relevant to the Adviser community.

Making a claim

You can use the links below to find out how to submit a claim:

Making a claim on a pension

Making a protection claim

Making a claim on an investment

Help with retirement

Options for customers in accumulation

You can access supporting materials for products accepting new business and/or top-ups, including Key Features Documents and Forms in the Literature Library.

Visit the Literature Library

Help with pensions tax-relief

Help with the Lifetime Allowance

Options for customers in decumulation

We’re in the process of rolling out the ReAssure retirement proposition to former Old Mutual Wealth (ReAssure Life) customers, and expect to complete this in early Q3 2020. In the meantime, if your client is approaching retirement and wants to understand their options you should contact us.

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