Help us point you in the right direction

Use the dropdown below to tell us who administered your policy before ReAssure so we can give you the right contact details, and let you know what to do if you need to make a complaint.

Phone

You can call us on:

0800 073 1777

(+44 1952 292929 from overseas)

Other numbers

If you have a query about your Equity Release Income Plan (ERIP), you should call 0800 028 8976.

If you’re a former Alico customer with a Pension Bond or Life Bond, you should call 0800 013 0681 (+44 1234 298920 from overseas).

If you’re a Financial Adviser (FA) you can call our dedicated FA line for free on 0800 013 0484.

Post

Write to us at:

ReAssure, Windsor House, Telford, TF3 4NB

Phone

You can call us on:

0800 197 5616

(+44 1708 678 832 from overseas)

Post

Write to us at:

ReAssure, PO Box 2820, Romford, Essex, RM7 1GJ

Phone

You can call us on:

0800 197 5616

(+44 1708 678 832 from overseas)

Post

Write to us at:

ReAssure, PO Box 2820, Romford, Essex, RM7 1GJ

Phone

You can call us on:

03458 73 44 03 (basic rate call)

+44 1732 427144 (from overseas)

Post

Write to us at:

ReAssure – Glasgow
301 St Vincent Street
Glasgow
G2 5LP

Phone

You can call us on:

0800 980 6595

+44 1253 708710 (from overseas)

Post

Write to us at:

ReAssure
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ

Phone

You can call us on:

03332 07 90 01 (basic rate call)

+44 1733 478991 (from overseas)

Post

Write to us at:

ReAssure – Peterborough
PO Box 1281
Peterborough
PE2 2NH

Phone

You can call us on:

0800 980 6595

+44 1253 708710 (from overseas)

Post

Write to us at:

ReAssure
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ

Phone

You can call us on:

0800 073 1777 (basic rate call)

+44 1952 292929 (from overseas)

Post

Write to us at:

ReAssure
Windsor House
Ironmasters Way
Telford Centre
TF3 4NB

Phone

You can call us on:

0345 873 4403 (basic rate call)

+44 1732 427 144 (from overseas)

Post

Write to us at:

ReAssure – Glasgow
301 St Vincent Street
Glasgow
G2 5LP

Phone

You can call us on:

0345 600 1482 (from a landline)

0333 207 9001 (from a mobile phone)

+44 1733 478 991 (from overseas)

Post

Write to us at:

ReAssure – Peterborough
PO Box 1281,
Peterborough,
PE2 2NH

Complaints and feedback

Need to contact us about our service?

You can log a complaint online and find out more about our complaints procedure using the link below.

Related documents

Use the drop down below to get the documents and help you need

Useful links

Use this list to find links to external organisations who may be able to help you further

Pension Wise is the government's free and impartial guidance service, available to help people aged 50 and over to understand their retirement options and make an informed decision.

The Pensions Advisory Service (TPAS) is an independent non-profit organisation that provides guidance on your pension options. You can also get information from them about workplace pensions.

The online CAB service that provides independent advice on your rights.

The Financial Conduct Authority (FCA) is one of our regulators (together with the Prudential Regulation Authority). Its aim is to protect consumers by making sure that financial services providers treat their customers fairly.

The Money Advice Service (MAS) is an independent body that was set up by the Government to provide people with free and impartial advice about various aspects of their finances, including pensions.

Find useful information at the Government’s website, especially about the State Pension and how to trace lost pensions.

Find out more here

 

ReAssure is unable to provide advice or a recommendation and can only give factual information about your policy. A Financial Adviser will provide you with appropriate tailored financial advice taking into account your individual personal circumstances.  If you don’t have a Financial Adviser, you can find one at Unbiased.

You can use Unbiased to find a qualified Financial Adviser in your area.