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Customer queries
We need to know a little bit about you so we can point you in the right direction…
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
- Changes to your personal details
- Changing your regular payment
- Changes to the amount of cover you need
- Insurance claims
- Withdrawing money from your ISA
Speak with Legal & General about:
- Transferring your ISA to another ISA provider
- Making additional ISA investments (subject to ISA rules)
- Investment queries about your ISA holdings
Your insurance cover (administered by ReAssure)
Your ISA (administered by Legal & General)
The easiest way to let us know about a new UK address is to:
You’ll need to contact your Scheme Trustees with details of your new UK address.
For AF4 Final Salary schemes all requests should be from the Trustees of the scheme
To let us know about your new address or a change of name, Trustees need to:
SIPP customers invested in insured funds only
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to let us know about your new UK address is to either:
The easiest way to let us know about your new UK address is to call us.
The easiest way to let us know about your new UK address is to call us
We need to know a little bit about you so we can point you in the right direction…
If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate
If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us:
You’ll need to contact your scheme administrators (employers) about any changes.
To let us know about new bank details, Trustees need to:
You'll need to contact your Scheme Trustee about changes to your new bank details.
For AF4 Final salary schemes all requests should be from the Trustees of the scheme.
If you need to update your new bank details, you’ll need to:
SIPP customers invested in insured funds only
The easiest way to let us know your new bank details is to call us
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to let us know about your new bank details is to either:
Please quote your policy number when you contact us.
If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate
If you need to update the bank details we use to collect your premiums you can post our Direct Debit Mandate to the below address.
The easiest way to let us know about your new bank details is to call us
We need to know a little bit about you so we can point you in the right direction…
You can also contact your scheme administrators (employers) about any changes.
You’ll need to contact your Scheme Trustees about changes to your investment funds.
SIPPS customers invested in insured funds only
The easiest way to change your investment funds is to:
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
To change your investment funds you’ll need to:
Please quote your policy number when you contact us.
We need to know a little bit about you so we can point you in the right direction…
Group Personal Pension (GPP) customers
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
- Changes to your personal details
- Changing your regular payment
- Changes to the amount of cover you need
- Insurance claims
- Withdrawing money from your ISA
Speak with Legal & General about:
- Transferring your ISA to another ISA provider
- Making additional ISA investments (subject to ISA rules)
- Investment queries about your ISA holdings
Your insurance cover (administered by ReAssure)
Your ISA (administered by Legal & General)
You’ll need to contact your Scheme Trustees.
For AF4 Final salary schemes all requests should be from the Trustees of the scheme.
The easiest way to get in touch with us is to:
SIPP customers invested in insured funds only
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to get in touch with us is to:
Please quote your policy number when you contact us
We need to know a little bit about you so we can point you in the right direction…
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
- Changes to your personal details
- Changing your regular payment
- Changes to the amount of cover you need
- Insurance claims
- Withdrawing money from your ISA
Speak with Legal & General about:
- Transferring your ISA to another ISA provider
- Making additional ISA investments (subject to ISA rules)
- Investment queries about your ISA holdings
Your insurance cover (administered by ReAssure)
Your ISA (administered by Legal & General)
You’ll need to contact your Scheme Trustees.
For AF4 Final salary schemes all requests should be from the Trustees of the scheme.
The easiest way to get in touch with us is to:
SIPPS customers invested in insured funds only
SIPPS customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to get in touch with us is to
Other queries
We need to know a little bit about your client so we can point you in the right direction…
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
- Changes to your personal details
- Changing your regular payment
- Changes to the amount of cover you need
- Insurance claims
- Withdrawing money from your ISA
Speak with Legal & General about:
- Transferring your ISA to another ISA provider
- Making additional ISA investments (subject to ISA rules)
- Investment queries about your ISA holdings
Your insurance cover (administered by ReAssure)
Your ISA (administered by Legal & General)
You’ll need to contact your Scheme Trustees.
For AF4 Final salary schemes all requests should be from the Trustees of the scheme.
The easiest way to get in touch with us is to:
SIPP customers invested in insured funds only
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to get in touch with us is to:
Please quote your policy number when you contact us.
All media and PR enquiries are handled by our press agency, Lansons.
Lansons will only respond to media and PR enquiries. They will not respond to customer enquiries.
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