What do you need help with?

Customer queries

These are some of our most frequently asked questions

We need to know a little bit about you so we can point you in the right direction…

The easiest way to let us know about your new UK address is to call us.

Call us

0800 197 5616
+44 1708 678 832 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details Form >

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

The easiest way to let us know about your new UK address is to call us

Call us

0800 197 5616
(+44 1708 678 832 from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name you, need to complete and send us a Change of Personal Details Form >

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Online

If you’re a registered Online Customer Centre user, you can change the personal details through your online account.

Call us

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

The easiest way to let us know about your new UK address is to call us

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name you, need to complete and send us a Change of Personal Details form

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

We need to know a little bit about you so we can point you in the right direction…

If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Download Direct Debit Mandate form >

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

If you need to update the bank details we use to collect your premiums you need to send us a
Direct Debit Mandate form >

If you need to update the bank details we use to collect your premiums you can post our Direct Debit Mandate to the below address.

Download Direct Debit Mandate

Call us if you need help filling out the form

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

The easiest way to let us know about your new bank details is to call us

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download Direct Debit Mandate form >

We need to know a little bit about you so we can point you in the right direction…

Call us

0800 197 5616
+44 1708 678 832 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Call us

0800 197 5616
(+44 1708 678 832 from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Online

If you’re a registered Online Customer Centre user, you can switch funds through your online account.

Call us

Although we’re not able to take verbal confirmation for a fund change, you can call us if you require help with the Fund Switch Form

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

Online

The easiest way to change your investment funds is to use our online fund switch form

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download our Fund Investment Switching/Variation form >

We need to know a little bit about you so we can point you in the right direction…

Send us a message

The easiest way to get in touch with us is by using our online contact form
Online contact form >

Call us

0800 197 5616
+44 1708 678 832 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form >

Call us

0800 197 5616
(+44 1708 678 832 from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Call us

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form >

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Telford
TF3 4NB

Other queries

We need to know a little bit about your client so we can point you in the right direction…

Send us a message

The easiest way to get in touch with us is by using our online contact form
Online contact form >

Call us

0800 197 5616
+44 1708 678 832 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form >

Call us

0800 197 5616
(+44 1708 678 832 from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Call us

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form >

Call us

0800 013 0484
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Telford
TF3 4NB

All media and PR enquiries are handled by our press agency, Lansons.


The ReAssure Team
Lansons Communications
020 7490 8828

Or please email Lansons.

Lansons will only respond to media and PR enquiries. They will not respond to customer enquiries.

Call us

(+46) 08-506 307 59
Monday to Friday
8:00 am to 4:00pm CET

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY
Storbritannien

Call us

23 15 98 00
Monday to Friday
8:00 am to 4:00 pm CET

Write to us

ReAssure
Postboks 731 Sentrum
0105 Oslo
Norway

Per telefon

0800/7240450
Monday to Friday
8:00 am to 4:00 pm CET

Per fax

0800 - 724 0449

Adresse Postfach

ReAssure
Abteilung AA2763
Postfach 100
60545 Frankfurt
Deutschland

Firmenadresse

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY
Großbritannien

Call us

+44 33 33 233 866
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY