What do you need help with?
Customer queries
These are some of our most frequently asked questions
We need to know a little bit about you so we can point you in the right direction…
The easiest way to let us know about your new UK address is to call us:
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details form
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
The easiest way to let us know about your new UK address is to call us:
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details form
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
The easiest way to let us know about your new UK address is to call us:
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details form
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
You can also contact your scheme administrators (employers) about any changes.
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA
Speak with Legal & General about:
Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings
Your insurance cover (administered by ReAssure)
The easiest way to let us know about your new UK address is to call us
Call us
0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
If you live overseas, or need to let us know about a change of name, you need to write to us.
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Your ISA (administered by Legal & General)
The easiest way to let Legal & General know about your new UK address is to call them.
Call Legal & General
0370 050 0955
The easiest way to let us know about a new UK address is to:
Call us
0808 164 7508
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Email us
scheme.queries@reassure.co.uk
Online
If your scheme is registered on ReAct you can log in to contact us.
You’ll need to contact your Scheme Trustees with details of your new UK address.
For AF4 Final Salary schemes all requests should be from the Trustees of the scheme
To let us know about your new address or a change of name, Trustees need to:
pensionsadministration@deloitte.co.uk
Write to
Pensions Administration Team
Deloitte Total Reward and Benefits Limited
Lincoln Building
27-45 Great Victoria Street
Belfast
BT2 7SL
SIPP customers invested in insured funds only
The easiest way to let us know about your new UK address is to call us:
Call us
0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
If you live overseas, or need to let us know about a change of name you, need to complete and send us a Change of Personal Details form
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to let us know about your new UK address is to either:
Call us
0345 646 0381
Write to us
ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL
Please quote your policy number when you contact us.
The easiest way to let us know about your new UK address is to call us.
If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details Form >
The easiest way to let us know about your new UK address is to call us
If you live overseas, or need to let us know about a change of name you, need to complete and send us a Change of Personal Details Form >
The easiest way to let us know about your new UK address is to call us
If you live overseas, or need to let us know about a change of name you, need to complete and send us a Change of Personal Details form
We need to know a little bit about you so we can point you in the right direction…
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA
Speak with Legal & General about:
Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings
Your insurance cover (administered by ReAssure)
If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate
Call us
0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Download Direct Debit Mandate form
Your ISA (administered by Legal & General)
To let Legal & General know about your new bank details you’ll need to call them.
Call Legal & General
0370 050 0955
If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us:
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us.
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
You can also contact your scheme administrators (employers) about any changes.
To let us know about new bank details, Trustees need to:
Call us
0808 164 7508
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Email us
scheme.queries@reassure.co.uk
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Download Direct Debit Mandate form
Online
If your scheme is registered on ReAct you can log in to contact us.
You'll need to contact your Scheme Trustee about changes to your new bank details.
For AF4 Final salary schemes all requests should be from the Trustees of the scheme.
If you need to update your new bank details, you’ll need to:
pensionsadministration@deloitte.co.uk
Write to
Pensions Administration Team
Deloitte Total Reward and Benefits Limited
Lincoln Building
27-45 Great Victoria Street
Belfast
BT2 7SL
SIPP customers invested in insured funds only
The easiest way to let us know your new bank details is to call us
Call us
0808 281 0292
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to let us know about your new bank details is to either:
Call us
0345 646 0381
Write to us
ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL
Please quote your policy number when you contact us.
If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate
If you need to update the bank details we use to collect your premiums you can post our Direct Debit Mandate to the below address.
The easiest way to let us know about your new bank details is to call us
We need to know a little bit about you so we can point you in the right direction…
Online
The easiest way to change your investment funds is to use our online fund switch form
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Online
The easiest way to change your investment funds is to use our online fund switch form
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Download our Fund Investment Switching/Variation form
You can also contact your scheme administrators (employers) about any changes.
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA
Speak with Legal & General about:
Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings
Your ISA (administered by Legal & General)
To change your investment funds you’ll need to get in touch with Legal & General.
Call Legal & General
0370 050 0955
Online
The easiest way to change your investment funds is to use our online fund switch form
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Download our Fund Investment Switching/Variation form
Online
If your scheme is registered on ReAct you can log in to contact us.
You’ll need to contact your Scheme Trustees about changes to your investment funds.
SIPPS customers invested in insured funds only
The easiest way to change your investment funds is to:
Call us
0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
To change your investment funds you’ll need to:
Call us
0345 646 0381
Write to us
ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL
Please quote your policy number when you contact us.
We need to know a little bit about you so we can point you in the right direction…
Send us a message
The easiest way to get in touch with us is by using our online contact form.
If you’re registered on ReAssure Now you can log in to contact us.
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Telford
TF3 4NB
Send us a message
The easiest way to get in touch with us is by using our online contact form
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Send us a message
The easiest way to get in touch with us is by using our online contact form.
If you’re registered on ReAssure Now you can log in to contact us.
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA
Speak with Legal & General about:
Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings
Your insurance cover (administered by ReAssure)
Send us a message
The easiest way to get in touch with us is by using our online contact form
Call us
0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Telford
TF3 4NB
Your ISA (administered by Legal & General)
The easiest way to get in touch with Legal & General know is to call them.
Call Legal & General
0370 050 0955
Send us a message
The easiest way to get in touch with us is by using our online contact form.
If your scheme is registered on ReAct you can log in to contact us.
Email us
scheme.queries@reassure.co.uk
Call us
0808 0164 7508
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
You’ll need to contact your Scheme Trustees.
For AF4 Final salary schemes all requests should be from the Trustees of the scheme.
The easiest way to get in touch with us is to:
pensionsadministration@deloitte.co.uk
Write to
Pensions Administration Team
Deloitte Total Reward and Benefits Limited
Lincoln Building
27-45 Great Victoria Street
Belfast
BT2 7SL
SIPPS customers invested in insured funds only
Send us a message
The easiest way to get in touch with us is by using our online contact form
If you’re registered on ReAssure Now you can log in to contact us.
Call us
0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
SIPPS customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to get in touch with us is to
Call us
0345 646 0381
Write to us
ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL
Please quote your policy number when you contact us.
Other queries
We need to know a little bit about your client so we can point you in the right direction…
Send us a message
The easiest way to get in touch with us is by using our online contact form
If you’re registered on ReAssure Now you can log in to contact us.
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Email us
Write to us
ReAssure
Windsor House
Telford
TF3 4NB
Send us a message
The easiest way to get in touch with us is by using our online contact form
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Send us a message
The easiest way to get in touch with us is by using our online contact form.
If you’re registered on ReAssure Now you can log in to contact us.
Call us
0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.
Speak with ReAssure about:
Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA
Speak with Legal & General about:
Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings
Your insurance cover (administered by ReAssure)
Send us a message
The easiest way to get in touch with us is by using our online contact form
Call us
0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Telford
TF3 4NB
Your ISA (administered by Legal & General)
The easiest way to get in touch with Legal & General know is to call them.
Call Legal & General
0370 050 0955
Send us a message
The easiest way to get in touch with us is by using our online contact form.
If your scheme is registered on ReAct you can log in to contact us.
Email us
scheme.queries@reassure.co.uk
Call us
0808 164 7508
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
You’ll need to contact your Scheme Trustees.
For AF4 Final salary schemes all requests should be from the Trustees of the scheme.
The easiest way to get in touch with us is to:
pensionsadministration@deloitte.co.uk
Write to
Pensions Administration Team
Deloitte Total Reward and Benefits Limited
Lincoln Building
27-45 Great Victoria Street
Belfast
BT2 7SL
SIPP customers invested in insured funds only
Send us a message
The easiest way to get in touch with us is by using our online contact form
If you’re registered on ReAssure Now you can log in to contact us.
Call us
0808 281 0292
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
Email us
Write to us
ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB
SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds
The easiest way to get in touch with us is to:
Call us
0345 646 0381
Write to us
ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL
Please quote your policy number when you contact us.
All media and PR enquiries are handled by our press agency, Lansons.
Lansons will only respond to media and PR enquiries. They will not respond to customer enquiries.
