What do you need help with?

Customer queries

These are some of our most frequently asked questions

We need to know a little bit about you so we can point you in the right direction…

The easiest way to let us know about your new UK address is to call us:

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details form 

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

The easiest way to let us know about your new UK address is to call us:

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details form 

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

The easiest way to let us know about your new UK address is to call us:

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details form

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

You can also contact your scheme administrators (employers) about any changes.

Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.

Speak with ReAssure about:

Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA

Speak with Legal & General about:

Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings

Your insurance cover (administered by ReAssure)

The easiest way to let us know about your new UK address is to call us

Call us

0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm
If you live overseas, or need to let us know about a change of name, you need to write to us.

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Your ISA (administered by Legal & General)

The easiest way to let Legal & General know about your new UK address is to call them.

Call Legal & General

0370 050 0955

The easiest way to let us know about a new UK address is to:

Call us

0808 164 7508

Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

 Email us

scheme.queries@reassure.co.uk

 Online

If your scheme is registered on ReAct you can log in to contact us.

You’ll need to contact your Scheme Trustees with details of your new UK address.

For AF4 Final Salary schemes all requests should be from the Trustees of the scheme

To let us know about your new address or a change of name, Trustees need to:

Email

pensionsadministration@deloitte.co.uk

Write to

Pensions Administration Team

Deloitte Total Reward and Benefits Limited

Lincoln Building

27-45 Great Victoria Street

Belfast

BT2 7SL

SIPP customers invested in insured funds only

The easiest way to let us know about your new UK address is to call us:

Call us

0800 073 1777

Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name you, need to complete and send us a Change of Personal Details form

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds

The easiest way to let us know about your new UK address is to either:

Call us

0345 646 0381

Email

reassuresipp@mercer.com

Write to us

ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL

Please quote your policy number when you contact us.

The easiest way to let us know about your new UK address is to call us.

Call us

0800 197 5616
+44 1708 678 832 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name, you need to complete and send us a Change of Personal Details Form >

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

The easiest way to let us know about your new UK address is to call us

Call us

0800 197 5616
(+44 1708 678 832 from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name you, need to complete and send us a Change of Personal Details Form >

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Online

If you’re a registered Online Customer Centre user, you can change the personal details through your online account.

Call us

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

The easiest way to let us know about your new UK address is to call us

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

If you live overseas, or need to let us know about a change of name you, need to complete and send us a Change of Personal Details form

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

We need to know a little bit about you so we can point you in the right direction…

Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.

Speak with ReAssure about: 

Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA

Speak with Legal & General about:

Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings

Your insurance cover (administered by ReAssure)

If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate

Call us

0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download Direct Debit Mandate form

Your ISA (administered by Legal & General)

To let Legal & General know about your new bank details you’ll need to call them.

Call Legal & General

0370 050 0955

If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us:

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download Direct Debit Mandate form

If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us.

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

You can also contact your scheme administrators (employers) about any changes.

To let us know about new bank details, Trustees need to:

Call us

0808 164 7508

Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Email us

scheme.queries@reassure.co.uk

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download Direct Debit Mandate form

 Online

If your scheme is registered on ReAct you can log in to contact us.

You'll need to contact your Scheme Trustee about changes to your new bank details.

For AF4 Final salary schemes all requests should be from the Trustees of the scheme.

If you need to update your new bank details, you’ll need to:

Email

pensionsadministration@deloitte.co.uk

Write to

Pensions Administration Team

Deloitte Total Reward and Benefits Limited

Lincoln Building

27-45 Great Victoria Street

Belfast

BT2 7SL

SIPP customers invested in insured funds only

The easiest way to let us know your new bank details is to call us

Call us

0808 281 0292

Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds

The easiest way to let us know about your new bank details is to either:

Call us

0345 646 0381

Email

reassuresipp@mercer.com

Write to us

ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL

Please quote your policy number when you contact us.

If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Download Direct Debit Mandate form >

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

If you need to update the bank details we use to collect your premiums you need to send us a
Direct Debit Mandate form >

If you need to update the bank details we use to collect your premiums you can post our Direct Debit Mandate to the below address.

Download Direct Debit Mandate

Call us if you need help filling out the form

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

The easiest way to let us know about your new bank details is to call us

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download Direct Debit Mandate form >

We need to know a little bit about you so we can point you in the right direction…

Online

The easiest way to change your investment funds is to use our online fund switch form

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download our Fund Investment Switching/Variation form

Online

The easiest way to change your investment funds is to use our online fund switch form

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download our Fund Investment Switching/Variation form 

You can also contact your scheme administrators (employers) about any changes.

Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.

Speak with ReAssure about:

Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA

Speak with Legal & General about:

Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings

Your ISA (administered by Legal & General)

To change your investment funds you’ll need to get in touch with Legal & General.

Call Legal & General

0370 050 0955

Online

The easiest way to change your investment funds is to use our online fund switch form

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download our Fund Investment Switching/Variation form

Online

If your scheme is registered on ReAct you can log in to contact us.

You’ll need to contact your Scheme Trustees about changes to your investment funds.

SIPPS customers invested in insured funds only

The easiest way to change your investment funds is to:

Call us

0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds

 To change your investment funds you’ll need to:

Call us

0345 646 0381

Email

reassuresipp@mercer.com

Write to us

ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL

 Please quote your policy number when you contact us.

Call us

0800 197 5616
+44 1708 678 832 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Call us

0800 197 5616
(+44 1708 678 832 from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Online

If you’re a registered Online Customer Centre user, you can switch funds through your online account.

Call us

Although we’re not able to take verbal confirmation for a fund change, you can call us if you require help with the Fund Switch Form

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

Online

The easiest way to change your investment funds is to use our online fund switch form

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Download our Fund Investment Switching/Variation form >

We need to know a little bit about you so we can point you in the right direction…

Send us a message

The easiest way to get in touch with us is by using our online contact form.

Online contact form

If you’re registered on ReAssure Now you can log in to contact us.

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Telford
TF3 4NB

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Send us a message

The easiest way to get in touch with us is by using our online contact form.

Online contact form

If you’re registered on ReAssure Now you can log in to contact us.

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.

Speak with ReAssure about:

Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA

Speak with Legal & General about:

Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings

Your insurance cover (administered by ReAssure)

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form

Call us

0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Telford
TF3 4NB

 Your ISA (administered by Legal & General)

The easiest way to get in touch with Legal & General know is to call them.

Call Legal & General

0370 050 0955

Send us a message

The easiest way to get in touch with us is by using our online contact form.

If your scheme is registered on ReAct you can log in to contact us.

Email us

scheme.queries@reassure.co.uk

Call us

0808 0164 7508
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

You’ll need to contact your Scheme Trustees.

For AF4 Final salary schemes all requests should be from the Trustees of the scheme.

The easiest way to get in touch with us is to:

Email

pensionsadministration@deloitte.co.uk

Write to

Pensions Administration Team

Deloitte Total Reward and Benefits Limited

Lincoln Building

27-45 Great Victoria Street

Belfast

BT2 7SL

SIPPS customers invested in insured funds only

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form

If you’re registered on ReAssure Now you can log in to contact us.

Call us

0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

SIPPS customers with self-invested assets, or a mix of self-invested assets and insured funds

 The easiest way to get in touch with us is to

Call us

0345 646 0381

Email

reassuresipp@mercer.com

Write to us

ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL

Please quote your policy number when you contact us.

Send us a message

The easiest way to get in touch with us is by using our online contact form
Online contact form >

Call us

0800 197 5616
+44 1708 678 832 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form >

Call us

0800 197 5616
(+44 1708 678 832 from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Call us

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form >

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Telford
TF3 4NB

Other queries

We need to know a little bit about your client so we can point you in the right direction…

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form

If you’re registered on ReAssure Now you can log in to contact us.

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Email us

advisersupport@reassure.co.uk

Write to us

ReAssure
Windsor House
Telford
TF3 4NB

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Send us a message

The easiest way to get in touch with us is by using our online contact form.

Online contact form

If you’re registered on ReAssure Now you can log in to contact us.

Call us

0800 073 1777
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

Your product is split into two parts – an ISA which builds up a savings pot designed to pay off your mortgage, and an insurance part which provides you with insurance cover. Your ISA part is administered by Legal & General, and your insurance part is administered by ReAssure.

Speak with ReAssure about:

Changes to your personal details
Changing your regular payment
Changes to the amount of cover you need
Insurance claims
Withdrawing money from your ISA

Speak with Legal & General about:

Transferring your ISA to another ISA provider
Making additional ISA investments (subject to ISA rules)
Investment queries about your ISA holdings

Your insurance cover (administered by ReAssure)

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form

Call us

0800 073 1777
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Telford
TF3 4NB

Your ISA (administered by Legal & General)

The easiest way to get in touch with Legal & General know is to call them.

Call Legal & General

0370 050 0955

Send us a message

The easiest way to get in touch with us is by using our online contact form.

If your scheme is registered on ReAct you can log in to contact us.

Email us

scheme.queries@reassure.co.uk

Call us

0808 164 7508
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

You’ll need to contact your Scheme Trustees.

For AF4 Final salary schemes all requests should be from the Trustees of the scheme.

The easiest way to get in touch with us is to:

Email

pensionsadministration@deloitte.co.uk

Write to

Pensions Administration Team

Deloitte Total Reward and Benefits Limited

Lincoln Building

27-45 Great Victoria Street

Belfast

BT2 7SL

SIPP customers invested in insured funds only

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form 

If you’re registered on ReAssure Now you can log in to contact us.

Call us

0808 281 0292
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Email us

advisersupport@reassure.co.uk

Write to us

ReAssure
Windsor House
Ironmasters Way
Telford Centre
Telford
TF3 4NB

SIPP customers with self-invested assets, or a mix of self-invested assets and insured funds

 The easiest way to get in touch with us is to:

Call us

0345 646 0381

Email

reassuresipp@mercer.com

Write to us

ReAssure
Fitzalan House
Fitzalan Court
Fitzalan Road
Cardiff
CF24 0EL

Please quote your policy number when you contact us.

Send us a message

The easiest way to get in touch with us is by using our online contact form
Online contact form >

Call us

0800 197 5616
+44 1708 678 832 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form >

Call us

0800 197 5616
(+44 1708 678 832 from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
PO Box 2820
Romford
Essex
RM7 1GJ

Call us

0808 171 2600
+44 33 33 233 866 from overseas
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY

Send us a message

The easiest way to get in touch with us is by using our online contact form

Online contact form >

Call us

0800 013 0484
+44 1952 292929 (from overseas)
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Windsor House
Telford
TF3 4NB

All media and PR enquiries are handled by our press agency, Lansons.


The ReAssure Team
Lansons Communications
020 7490 8828

Or please email Lansons.

Lansons will only respond to media and PR enquiries. They will not respond to customer enquiries.

Call us

(+46) 08-506 307 59
Monday to Friday
8:00 am to 4:00pm CET

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY
Storbritannien

Call us

23 15 98 00
Monday to Friday
8:00 am to 4:00 pm CET

Write to us

ReAssure
Postboks 731 Sentrum
0105 Oslo
Norway

Per telefon

0800/7240450
Monday to Friday
8:00 am to 4:00 pm CET

Per fax

0800 - 724 0449

Adresse Postfach

ReAssure
Abteilung AA2763
Postfach 100
60545 Frankfurt
Deutschland

Firmenadresse

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY
Großbritannien

Call us

+44 33 33 233 866
Monday to Friday
(not including bank holidays)
8:30 am to 5:30pm

Write to us

ReAssure
Old Mutual House
Portland Terrace
Southampton
SO14 7AY