Latest news
The Coronavirus (COVID-19) pandemic continues to have an enormous impact on all of us. We’re doing everything possible to maintain service during the current lockdown conditions, while working hard to ensure the safety of our people.
We’ve taken on additional staff and made enhancements to our online service since the pandemic began. Despite this, many of our staff are unable to work normal hours at the moment – particularly those with childcare and homeschooling commitments – so you may have to wait longer than normal to speak with us at the moment.
Where necessary we will also be prioritising key tasks like payments and claims, so please bear with us.
The best way of getting in touch with us
You can avoid call waiting times by contacting us online. We’ve updated our Contact Us page so most customers can request policy information and update address details without having to speak with us. You can also find a number of downloadable forms here.
Further help
- Visit our Coronavirus (COVID-19) information page, which we’ll update as and when things develop.
- If you’re a pension customer you can access the government’s impartial guide on how the pandemic could affect your retirement savings.
- Finally, if you’re experiencing financial difficulties we strongly recommend you contact us before cancelling your Direct Debit as there may be other options available to you. Use this online form and we will be in touch.
Former Legal & General customers
If your policy transferred to ReAssure from Legal & General in 2020 you can find out more about ReAssure and read some Frequently Asked Questions about the transfer here.