Videos to help with essential digital skills
As part of Phoenix Group, we’ve created some guides that can help you, and your friends or family to understand more about using digital tools.
Guide 1 Digital skills and understanding
This guide introduces how we can help with using computer technology and searching on the internet.
Guide 2 Getting started
A quick look at the key things you need to know before you get started including devices, browsers and tabs.
Guide 3 Staying safe and up to date
This guide is about introducing how you can stay safe and secure when you’re online.
ReAssure accepts no responsibility for information on external websites, which are provided for general information. The thoughts and opinions expressed in the page are those of the authors, intended to be informative, and do not necessarily reflect the official policy or position of ReAssure.
See what you can do online with us
Visit our Help Centre
You can make the most of our online services by visiting our Help Centre, where you can find useful information and also send us requests using our simple and easy online forms.
ReAssure Now – our secure online portal
ReAssure Now is an easy way to manage your ReAssure policy securely online. You can view your policy details whenever you need to, and do things like:
- Check how much your policy is worth
- See your payments
- Read documents we’ve sent to you
- Change your address
- Get in touch by secure message
If you’ve received an invite to join ReAssure Now, watch our video about how to activate your account.
You can also read our ReAssure Now frequently asked questions if you need further help.
Manage your policy securely online with ReAssure Now
Don’t yet have access to ReAssure Now?
We want to make it easier for you to keep up to date with policy information, so we’ve created a secure online portal – ReAssure Now.
It’s quick and easy to check whether you’re eligible for secure online access.
You’ll need your policy number and an email address.
Find out what we mean when we use digital terms, to help increase your understanding
Attachment: A file that’s sent along with an email message. Examples of attachments include documents, photos, or videos.
Browser: Software used to access and view websites. Examples include Google Chrome, Mozilla Firefox, and Safari.
Cache: A temporary memory on your device that remembers information to help pages load more quickly, completes auto-fill details for forms and your browsing history. You can clear it to free up space and see recent changes on sites that you’re accessing.
Cookies: Small pieces of data stored by your web browser that remember your actions or preferences on websites.
Cyber Security: Measures taken to protect a computer or computer system against unauthorised access or attack.
Download: The process of transferring a file or software from a server (usually a website) to your personal device, such as a computer or smartphone.
Drive: An electronic file storage that allows you to save files and create and edit documents.
Email: Electronic mail. A method of exchanging digital messages with others.
Firewall: A network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
Hyperlink: A clickable element in a webpage that takes you to another page, a different section of the current page or to a different website when clicked.
Internet: A global network of computers and servers that allows for the exchange of data and communication.
Keyword: A word or phrase that describes the content on a webpage. Keywords are used in search engine optimization (SEO) to help web pages appear in search results.
Login: The process of gaining access to a system, website, or application by entering a username and password, or other security features.
Malware: Software that is specifically designed to disrupt, damage, or gain unauthorised access to a computer system.
Network: A group of two or more computer systems linked together.
Operating System: Software that manages the computer hardware and software resources. Common examples include Windows, macOS, and Linux.
Password: A string of characters used for the authentication process in software applications to prove identity or access approval.
PDF: A “Portable Document File” that’s used for viewing documents, which you can also save, share or print if you want to.
QR Code: Short for “Quick Response Code”, it’s a type of barcode that can be read using smartphones or dedicated QR reading devices, linking directly to text, emails, websites, phone numbers, and more.
Social Media: Websites and applications that enable users to create and share content or to participate in social networking. Examples include Facebook, Instagram, Twitter, and LinkedIn.
Spam (or junk): Unsolicited or unwanted email messages that you haven’t requested. These are usually automatically filtered to a separate email folder away from your Inbox, but sometimes genuine messages can get placed in there too.
URL: Stands for “Uniform Resource Locator”. It’s the address of a webpage, found in a browser’s address bar.
Virus: A type of malicious software or code that is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data.
Wi-Fi: A technology that allows an electronic device to exchange data wirelessly (using radio waves) over a computer network, including high-speed internet connections.
