ReAssure

We’re currently experiencing issues receiving calls into our Telford office.

Our telephony provider is experiencing technical issues, which is preventing us from receiving calls to our 0800 073 1777 number. They are working to resolve the issue as soon as possible, but in the meantime we apologise for any inconvenience caused.

If you need to get hold of us urgently you can send us an online message via our Contact Us page. One of our Customer Services team will get back to you as soon as possible.

We recently updated our Contact Us page so most customers can request policy information and update address details without having to speak with us at all. You can also find a number of downloadable forms here.

Please do not try to get through to us using one of our other phone numbers, as your call will go through to a different team who won’t be able to help you.

Further help

• Visit our Coronavirus (COVID-19) information page, which we’ll update as and when things develop.
• If you’re a pension customer you can access the government’s impartial guide on how the pandemic could affect your retirement savings.
• Finally, if you’re experiencing financial difficulties we strongly recommend you contact us before cancelling your Direct Debit as there may be other options available to you. Use this online form and we will be in touch.

Former Legal & General customers

If your policy transferred to ReAssure from Legal & General in 2020 you can find out more about ReAssure and read some Frequently Asked Questions about the transfer here.