How will ReAssure administer commission payments?
Existing renewal commission will continue to be paid. ReAssure will continue to offer new business where applicable to transferring Legal & General products, however no new commission is payable for advice given in respect of new business top ups, regular premium increases or indexation (except for Group pensions).
Sole advisers will receive commission payments directly and a commission statement. For advisers who are part of a network, the payment is sent to the network along with a statement.
Advisers who have been receiving statements on a specific day may start to receive them on different days depending on when the payment threshold is met and payment released. The frequency of commission payments remains unchanged.
How will ReAssure tell me about commission payments?
ReAssure will issue commission statements that contain the information you need. Statements will continue to be received by the same method as provided by Legal & General.
The Payment statement is a financial summary for the agent, and the Statement breakdown lists all the individual payments allocated to them.
Networks will receive a Payment statement for the network and also a Payment statement and Statement breakdown for each of the member agents.
Facilitated Adviser Charges
ReAssure will administer existing facilitated adviser charging arrangements on Legal & General products transferring to ReAssure. For more information, our Facilitated adviser charge guide is available.
Access to online services
We will be inviting advisers who are already registered with Legal & General’s online services to access ReAssure’s secure online portal – ReAssure Now. This is currently for former Legal & General products and agency accounts only at this stage and we’ll include other books of business over time.
When your account is ready to be activated we’ll send you a letter. Once you’re registered on ReAssure Now you’ll also be able to contact us by secure message.
If you service other policies that remain part of Legal & General, you’ll still be able to view these policies using existing Legal & General online services, where applicable. You’ll no longer have access to Legal & General’s online services for policies that have transferred to ReAssure.
How should I contact ReAssure?
Our Contact us page explains the ways you can get in touch with us. You can also email us at advisersupport@reassure.co.uk (this email address will be supported from 7 September – we will not be able to respond to messages sent before this date). However as email isn’t secure, if you’re including customer data please make sure you encrypt your message.
If you’re contacting us about a customer, please make sure you quote the policy number, or have it to hand if you call us. We’ll need your agency number for any questions about commission.
